- #MIXMAX SUPPORT UPDATE#
- #MIXMAX SUPPORT PLUS#
- #MIXMAX SUPPORT FREE#
The Mixmax storyĪt Mixmax, our vision is a world without busywork. Pursuant to the San Francisco Fair Chance Ordinance, and any other local ordinances, Mixmax will consider for employment qualified applicants with arrest and conviction records. No matter your background or how you identify, if you're excited about this role, please apply today! That's okay–we're human after all! Diversity and inclusion are core to our culture, and we're actively committed to building a more inclusive and open workplace. Our commitment to diversity and inclusionĪt Mixmax, we know that nobody's perfect, and that no one ever matches 100% with a job description. Experience working with product and development teams to resolve issues, prioritize bugs, and improve your product.Comfortable working with team members and customers with wide range of technical experience.
#MIXMAX SUPPORT PLUS#
Experience using or supporting Salesforce a plus.Experience administering support issue tracking tools, such as Zendesk, Help Scout, or similar.Experience working with email tools and related technologies, including SMTP, spam filtering, SPF, DKIM, and DMARC.Experience working with and managing a remote team.2 or more years of experience in a technical support management role.5 or more years of experience in a customer-facing technical support role, including two or more years in second tier, team lead, or similar technical role.Provide a voice of the customer to internal stakeholders in our Product and Engineering teams and make sure our product reflects our customer needs.
Become a master of the Mixmax product and work to manage difficult product issues with both our customers and internal teams. Take ownership of all Technical Support procedures and have started making them your own, driving improvement and change. Provide guidance and leadership for the team. Learn the Mixmax product and advanced features such as our rules engine and REST API. Get to know our existing Support team and processes. You’ll manage our fully distributed technical support team (currently 8 people world wide) you’ll help develop processes to scale our team and our services to our growing customer base and you’ll work with our Product and Engineering teams to make sure our product is as great as it can be and meets our customers’ needs. Last but not least, we already let you sync activity to any custom objects in your Salesforce instance, whether it’s read receipts, document downloads, meetings, or more.Īre your Sales and Success teams still mired in process and repetitive tasks instead of focusing on generating revenue? Request a demo and let us help.The opportunity Exciting news - Mixmax just hit $10 million in annual revenue! We’re looking for a Manager of our Technical Support to lead our growing support organization. Here’s how you can set up Salesforce Custom Objects with Mixmax rules. A custom object record is updated when a customer has replied ‘Yes’ in a poll response. A custom object record is created when a prospect books a meeting. Maybe it’s a prospect or customer that read an email, booked a meeting, or signed a contract. 
#MIXMAX SUPPORT UPDATE#
Rather than take up your teams’ time, Mixmax can now automatically create and update custom objects for you, based on something else happening. 🚀 Create and update custom objects based on any trigger
📅 A custom object date field has passed or is upcoming in a specified number of days ⏺ A custom object record is created or updated
Automatically create a call task when a high-value customer has provided product feedbackīoth of these examples are now possible in Mixmax, since you can create rule triggers that fire when:. Automatically add a customer to a renewal sequence 90 days before their contract expiration date in Salesforce. For example, how awesome would it be if you could: Today we’re excited to announce that you can tailor Mixmax Rules to your unique business needs with support for Salesforce custom objects.Ĭhances are, you have many custom objects and want your revenue team to take particular actions when they’re modified. #MIXMAX SUPPORT FREE#
What’s the secret behind the most successful revenue teams? They use Mixmax Rules to eliminate busywork and free up time for selling.
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